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Terms of Service

GENERAL TERMS AND CONDITIONS OF SUPPLY

The Company Zero One R.M Ltd, Reg. GB13129470, with registered office in 33 Newman St. W1T1PY, London, United Kingdom, represented by its temporary legal representative

email: [email protected], (hereinafter also referred to as the “Supplier”) is a company that, through its website https://eptalis.com (the “Website”), offers, sells, and provides training and/or updating courses in e-learning mode (hereinafter also referred to as “Courses”) to the relevant users (collectively referred to as “Users”; individually, the “User”). These General Terms and Conditions of Supply govern the offer, sale, provision, and utilization of Courses on the Website. It is noted that specific provisions of these General Terms and Conditions of Supply may apply only to certain categories of Users. Notably, certain provisions may exclusively pertain to Users acting as Consumers. Any such limitations are explicitly indicated in the relevant clauses. In the absence of such specification, the clauses apply to all Users.

ARTICLE 1 – SCOPE OF APPLICATION

Art. 1.1. These General Terms of Supply apply to and govern sales contracts concluded through the Supplier’s Website concerning the Courses marketed by the Supplier. These General Terms of Supply establish the conditions governing the purchase, delivery, and usage of online e-learning Courses.

Art. 1.2. The applicable General Terms of Supply are those in effect at the time of the User submitting the purchase order and are available in English. The General Terms of Supply are subject to change, and Users are required to review them before each purchase. Users must confirm adherence to the General Terms of Supply before placing orders.

Art. 1.3. To place an order for a Course, Users must carefully read, understand, and accept the General Terms of Supply published on the Website’s “Terms and Conditions” section, accessible before order placement. By submitting an order, Users are deemed to have read and accepted the General Terms of Supply.

Art. 1.4. English is the language available for contract conclusion for Users.

Art. 1.5. The purchase of the Course through the Website is allowed for Users who are consumers (intended as the natural person who acts for purposes unrelated to any entrepreneurial, commercial, artisanal, or professional activity carried out) as well as for Users who are professionals (meaning the natural or legal persons who purchase one or more Courses in the exercise of their entrepreneurial, commercial, artisanal, or professional activity).

Art. 1.6. The User intending to purchase a Course on the Website must necessarily be capable of acting and of legal age according to the current legislation of the State where they reside and/or are domiciled. It is the User’s responsibility to ensure they are legally eligible to enter into this purchase contract based on the applicable laws in their jurisdiction of residence. Should it appear that the User has not reached the legal age of majority, they will be prohibited from continuing the purchase process and submitting the relevant order.

Art. 1.7. The Supplier reserves the right to refuse or cancel orders from

(i) a User with whom it has ongoing legal disputes;

(ii) a User who has previously violated these General Terms of Supply with the Supplier;

(iii) a User involved in any type of fraud, particularly fraud related to credit card payments or other payment methods.

Art. 1.8. The main features of the Courses on the Website are detailed in specific course sheets, available under the main menu “Courses” of the website, which contains all the courses sheets with the full descriptions, the purchase process starts into the same course sheet with the subscription button.

ARTICLE 2 – CONCLUSION OF THE CONTRACT

Art. 2.1. These General Terms of Supply concern the offer, purchase, and provision, by the Supplier to the User, of training courses and/or updates in e-learning mode or through an online learning system. These General Terms of Supply are an integral and essential part of the sales contract between the Supplier and the User and are published on the Website in the “Terms and Conditions” section to allow the User to view them before placing the order. The electronic submission of the order by the User implies full knowledge and complete acceptance of these General Terms of Supply.

Art. 2.2. If the User does not agree with one or more terms contained in these General Terms of Supply, they are kindly requested to refrain from purchasing Courses on the Website.

Art. 2.3. To conclude the purchase contract for one or more Courses through the Website, the User must complete the order electronically and transmit it to the Supplier, electronically, following the instructions that will appear from time to time on the Website. About the various technical stages for the conclusion of the contract on the Website, the User may follow a guided procedure that at all times allows the User to verify and then validate each inserted information (course type, etc.).

Art. 2.4. Users are responsible for the accuracy of the information provided for tax purposes. Once the User has clicked the “Pay” button, it will no longer be possible to modify the entered information.

Art. 2.5. To place the order, Users are required to accept these General Terms of Supply by ticking the appropriate check box in the order form and use the respective “Pay” button, thereby committing to accept terms and pay the indicated price. Before placing the order, the Supplier provides the User with the following information: the main characteristics of the Course offered on the Website. After the order is placed an paid the User is enrolled in the course and can begin online with no time constraints. In case of webinars the User will be contacted after enrollment for agreements on specific dates of delivery. In case of Live events the User will agree privately before any commitment with the team to define all the details. the Total Amount Due including the price of the Course and vat; the payment method.

Art. 2.6 Order submission via the ” Pay” button where the Term and Conditions tab is ticked creates an obligation for the User to pay the Total Amount Due (including the price of the Course, taxes, and any additional charges), as specified on the order page. With this clause, the Supplier fulfils the obligation to ensure that, at the time of submitting the order, the User who qualifies as a consumer expressly acknowledges that submitting the order – through the “Pay” button – entails the obligation to pay the established price and all specified costs.

Art. 2.7. Orders that do not record the corresponding transaction for the payment will be automatically cancelled.

Art. 2.8. Once the order is registered and the payment received, the Course becomes immediately available to the User, and the Supplier sends the User, to the email address indicated by the User at the time of purchasing the Course, the order confirmation containing:

i) the General Terms of Supply, ii) the Privacy Policy, iii) the information regarding the characteristics of the purchased Course (Course Technical Sheet), iv) the detailed indication of the price, the payment method used, any additional costs, v) the information on the Right of Withdrawal, vi) the fiscal receipt relating to the order, and vii) the link to attend the purchased Course on the Website.

Art. 2.10. Upon receipt of the order confirmation email as per point 2.8, the contract is therefore deemed concluded, and the order is archived in the Supplier’s database for the time necessary for its execution and, in any case, within the terms of the law; the essential elements of the order will be included in the order confirmation.

Art. 2.11. The User who qualifies as a consumer acknowledges, accepts, and recognizes that the access to the Purchased Course corresponds to the start of the contract execution and, therefore, agrees – by the first access to the Purchased Course – to waive the withdrawal period and, consequently, to lose the right of withdrawal. The User who qualifies as a consumer will therefore lose the right of withdrawal with the first access to attend the Purchased Course. The Supplier expressly draws the attention of the User who qualifies as a consumer to the following: the User is informed that, by using the access credentials on the Website to access the Purchased Course for the first time, they will lose the right of withdrawal.

As further specified in the subsequent articles 7 of these General Terms of Supply, where the consumer User does not use the access credentials to attend the Purchased Course, the exercise of the right of withdrawal is preserved provided that it is exercised within the term of 14 (fourteen) calendar days from the day on which the Supplier has transmitted to the User the confirmation email referred to in art.2.8. of these General Terms of Supply.

ARTICLE 3 – TOTAL AMOUNT DUE

Art. 3.1. All sales prices of Courses offered for sale on the Website are expressed in Euros and include Value Added Tax as well as any additional charges (Total Amount Due).

Art. 3.2. The Supplier reserves the right to modify the price of Courses at any time, without prior notice, provided that the price charged to the User will be the one indicated at the time of placing the order and that any subsequent variations after the transmission of the order will not be considered.

Art. 3.3. If payment is made in a currency other than the Euro, the exchange rate applied is that established by the payment service provider. In the absence of such a rate, the Supplier applies the exchange rate established by the European Central Bank valid at the time of the transaction in question.

Art. 3.4. Any discounts and/or promotions are valid for a specific season. Unless otherwise specified, the time limitations of promotions and discounts are understood to refer to the time zone of the Supplier’s headquarters, as indicated in this document.

ARTICLE 4 – PAYMENT METHODS

Art. 4.1. For the payment of the Total Amount Due, the User may avail themselves of any of the payment methods set forth on the Website.

Art. 4.2. In the event of payment by debit/credit card, the payment procedure will take place through a secure connection linked directly to the bank that holds the online payment service, to which third parties do not have access. Specifically, financial information (e.g. credit/debit card number, expiration date) will be transmitted through a cryptographically secured protocol provided by the relevant electronic payment services, without third parties having access to such information. Such information will never be used or stored in any format (including electronic) by the Supplier. The User is solely responsible for the data entered and therefore guarantees that they will only use credit/debit cards of which they have legitimate possession.

Art. 4.3. If a payment made using one of the available methods fails or is rejected by the payment service provider, the Supplier is not obligated to fulfil the order. If the payment fails, the Supplier reserves the right to request reimbursement from the User for any related expenses or damages.

ARTICLE 5 – ACCESS CREDENTIALS

Art. 5.1. The Website application will automatically give access to the Course purchased after the payment has been received. The order confirmation email will not carry any further credential.

Art. 5.2. Suppose access to the purchased Course is not allowed in 24 hours, the consumer User invites the Supplier to allow the access with a mail to [email protected]. If after other 48 hours the access is still not feasible, the User is entitled to terminate the contract, subject to the right to compensation for damages. The User may indicate the supplementary term and communicate the termination of the contract to the Supplier at the addresses specified in Article 18 of these General Terms and Conditions of Supply.

Art. 5.3. In any case, the Supplier undertakes to provide the User with timely email notification of any delay.

Art. 5.4. In the event of termination of the contract, the Supplier will refund, without undue delay, all amounts paid by the User in the execution of the contract. The refund will be made by crediting the same payment method used by the User for the purchase of the Course. Any delays in crediting may depend on the bank, the type of credit card, or the payment solution used.

ARTICLE 6 – SERVICE DELIVERY

Art. 6.1. Upon receipt of the access credentials, the User has the right to access the purchased Course and the related educational material, for the period specified in the Course Sheet, starting from the first access of the User to the bought course. After the reference period, the User will no longer be able to access the contents above, even if they have not yet completed their course, unless otherwise agreed with the Supplier. By accessing the first lesson the User enters the first lesson and the system records the course’s start date. From that date, the User will have several days corresponding to the maximum access period specified in the Course Sheet to complete the course. Each video lesson will also be provided with educational material (handout in PDF or other compatible format with Microsoft Office applications). The User can:

• Access educational material (.pdf, .ppt, etc.);

• View and listen to video recordings of lessons (where provided);

• Practice course contents through exercises (verification tests) and simulations of final exams (where provided).

Art. 6.2. At the end of the Course and all included lessons, including the final satisfaction questionnaire, the date of completion of the Course will be set, and the User will automatically receive an attendance certificate for the purchased Course in PDF format via the email provided.

ARTICLE 7 – RIGHT OF WITHDRAWAL FOR USERS QUALIFYING AS CONSUMERS

Art. 7.1. The right of withdrawal from the purchase contract for Courses concluded on the Website is recognized only to Users who qualify as consumers (meaning natural persons acting for purposes unrelated to entrepreneurial, commercial, artisanal, or professional activities they may carry out). Users exercising the right of withdrawal are not required to provide reasons, provided that the exercise of the right of withdrawal complies with the terms and procedures set out below, subject to the exception specified in Article 8 of these General Supply Conditions (Exclusion of the right of withdrawal for consumer Users).

Art. 7.2. As long as the User who qualifies as a consumer (a prerequisite for exercising the right of withdrawal) has not used the access credentials provided by the Supplier to access the purchased Course (as further specified in Article 8 of these General Supply Conditions), they may exercise the right of withdrawal without specifying the reason, within the so-called Withdrawal Period (i.e., within 14 days from the day on which the Supplier confirmed to the User – under Article 2.8 of these General Supply Conditions – the access to use the purchased Course on the Website).

Art. 7.3. If the User who qualifies as a consumer has not yet used the access credentials provided by the Supplier to access the purchased Course, they are required to promptly notify the Supplier of their decision to withdraw by means of an explicit declaration sent to the Supplier before the expiration of the Withdrawal Period (14 days) referred to in the preceding Article 7.2 of these General Supply Conditions.

Art. 7.4. For this purpose, the User may draft any explicit statement of their decision to withdraw from the contract (Withdrawal Declaration) to be sent via mail to [email protected].

Art. 7.5. The Withdrawal Declaration must be sent to the Supplier from the mail addresses registered by User at the first registration in Eptalis portal before the end of the Withdrawal Period.

Art. 7.6. If the User send a Withdrawal Declaration (Article 7.4(b)), they are invited to complete these documents by providing the following information: order number, the Course for which they intend to exercise the right of withdrawal, and their details (name, surname, tax code, address of residence).

Art. 7.7. The burden of proof regarding the correct exercise of the right of withdrawal lies with the User; therefore, it is recommended to follow the provisions of these General Supply Conditions and the Right of Withdrawal Information.

Art. 7.8. Following the User’s exercise of the right of withdrawal, the Supplier will promptly send the User a confirmation of receipt of the withdrawal request via email.

Art. 7.9. After the User has exercised the right of withdrawal, the Supplier, having verified that the access credentials provided by the Supplier for the Course in question have never been used (“Returned Digital Content”), will proceed to refund the User for all payments made for the purchase of the Returned Course, without undue delay.

Art. 7.10. The refund will be processed using the same payment method used by the User for the purchase of the Course. Any delays in crediting may depend on the banking institution, the type of credit card, or the payment solution used.

Art. 7.11. Following the exercise of the right of withdrawal by the User, the Supplier will prevent the User from using any access to the Returned Course.

Art. 7.12. If the User does not comply with the terms and/or methods set out in this article for exercising the right of withdrawal, the Supplier will not proceed with the refund provided for in article 7.9 of these General Terms of Supply.

ARTICLE 8 – EXCLUSION OF USER’S RIGHT OF WITHDRAWAL AS A CONSUMER

Art. 8.1. The User who qualifies as a consumer acknowledges and is aware that they waive their right of withdrawal if, before the expiry of the Withdrawal Period, they use their access credentials to access the purchased Course on the Website. In other words, the User qualifying as a consumer acknowledges, accepts, and recognizes that the first use of access credentials on the Website to access the purchased Course constitutes the commencement of contract performance, and, therefore, by using the access credentials to access the purchased Course, they agree to bring forward the expiry of the Withdrawal Period and consequently forfeit the right of withdrawal. The User qualifying as a consumer shall thus lose the right of withdrawal upon the first use of access credentials to access the purchased Course.

Art. 8.2. The User thereby gives confirmation of consent to the commencement of contract performance before the expiry of the withdrawal period by simply clicking on the first lesson of the bought Course.

Art. 8.4. If the Provider determines that, despite exercising the right of withdrawal, the User has used the access credentials to access the Returned Course, the Provider shall, within 10 working days, notify the User that the withdrawal request cannot be accepted and that the User is not entitled to any refund, as the contract was initiated with the express consent of the User and the acceptance that, by the first use of access credentials, the User would lose the right of withdrawal.

ARTICLE 9 – EXCLUSION OF WITHDRAWAL RIGHT FOR USERS QUALIFYING AS PROFESSIONALS

Art. 9.1. The right of withdrawal is excluded in any case where the User qualifies as a professional (understood as a natural or legal person who purchases the Course(s) on the Website in the exercise of their entrepreneurial, commercial, artisanal, or professional activity).

ARTICLE 10 – LIMITATION OF LIABILITY

Art. 10.1. The User expressly acknowledges and accepts that the Provider, its subordinates and/or employees, its affiliates or licensors, service providers, agents, partners, officers, or directors shall not be liable for direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, business, use, data, or other intangible losses attributable and/or connected to the Courses purchased on the Website and/or related to these General Terms of Supply.

Art. 10.2. Specifically, to the maximum extent permitted by applicable law, the Provider and its subordinates and/or employees assume no liability for: i) any loss of earnings or other damages, even indirect, that the User may suffer and/or have suffered from attending the purchased Course on the Website; ii) damages and/or losses resulting from interruptions or malfunctions of the Website due to force majeure or unforeseen and unexpected events, and in any case, beyond the will and control of the Provider, such as, for example, failures or interruptions of telephone or power lines, Internet connection, and/or other transmission means, website inaccessibility, strikes, natural disasters, viruses and cyber-attacks, interruptions in the provision of third-party products, services, or applications; iii) damages, harms, or losses due to viruses or other malware contained or connected to files downloadable from the Internet or through the Website. Users are responsible for adopting adequate security measures – such as anti-virus programs – and firewalls to prevent infections or attacks and to protect backup copies of all data and/or information exchanged or uploaded on the Website. The Website may become inaccessible or not function correctly with the User’s browser, device, and/or operating system. The Provider cannot be held responsible for any damage, whether perceived or actual, arising from the content, operation, or use of the Website.

Art. 10.3. In addition, the User acknowledges that the Courses, unless otherwise mandated by law, are provided by the Provider and accepted by the User in the condition they are in (“as is” and “as available”). To the maximum extent permitted by applicable law, the Provider does not guarantee the results expected, hoped for, or obtained from the purchase and/or attendance of the Courses. Furthermore, the Provider does not state or warrant that: (i) the attendance and participation in the purchased Course will meet the needs and/or expectations of the User. The Provider cannot be held liable in any case for the Courses, for failures, malfunctions, and/or delays attributable to causes not attributable to the Provider and/or due to circumstances beyond the control of the Provider and/or force majeure.

Art. 10.4. The User acknowledges that using the Website – necessary for purchasing and attending the Courses – presupposes the availability of adequate hardware and software by the User for using the service. For any doubts, the User can contact the Provider at the contact details indicated in Article 18 of these General Terms of Supply to obtain support in purchasing and attending the Courses on the Website. The Provider bears no responsibility in case of inability to use the Website and consequent failure to attend the Courses due to a lack of availability of the necessary hardware and software devices by the User. It is the User’s exclusive responsibility to ensure interoperability between the connectivity they possess and the platform from which the purchased Course is delivered.

Art.10.5. Similarly, the Provider is not responsible for any fraudulent and illicit use that may be made by third parties of credit cards and other means of payment during the payment of the Course. Indeed, the Provider, at no point in the purchase procedure, can access the credit card number of the User, which, through a secure connection, is transmitted directly to the banking service provider.

Art.10.6. The Website is available and accessible 7 days a week, 24 hours a day, subject to any interruptions, planned or unplanned, by the Provider, for technical and/or security maintenance or any case or circumstance beyond its control.

Art. 10.7. In the event of the Provider’s liability, the compensation due cannot exceed the Total Amount Due paid by the User to the Provider for the purchase of the Course.

Article 11 – Indemnification

Art. 11.1. The User undertakes to indemnify and hold harmless the Provider and its subsidiaries, employees, affiliates, licensors, service providers, agents, partners, officers, or directors from any claim, demand, damage, obligation, loss, liability, burden, or debt and expense – including, without limitation, legal fees and expenses – arising from:

the use or connection to the Website and/or the purchase and/or attendance of a Course on the Website;
the violation of these General Terms of Supply including, but not limited to, any violations by the User of any representation or warranty provided in these General Terms of Supply;
the violation of third-party rights or laws by the User, their affiliates, officers, agents, trademark owners, partners, and employees, to the extent permitted by law;
the user’s violation of any applicable law, regulation, or rule; Art. 11.2. The User indemnifies the Provider from any liability arising from the issuance of incorrect tax documents due to errors related to the data provided by the User during the purchase process, as they are solely responsible for correct input.

Art.11.2. The User indemnifies the Supplier from any liability arising from the issuance of incorrect tax documents due to errors related to the data provided by the User during the purchase process, as the User is solely responsible for the correct input.

Article 12 – Intellectual Property

Art. 12.1. The User acknowledges the exclusive ownership of all parts of the Website and the Courses offered on the Website by the Provider, such as logos, images, texts, contents, and educational materials of the Courses, for example, and not limited to. Consequently, third parties are strictly prohibited from commercial use, total or partial reproduction, reworking, and transmission in any form and by any means without the prior written authorization of the Provider.

Art. 12.2. The User, responsible for the conservation and confidentiality of the assigned credentials, and holder (by purchasing the Course) of a personal and non-transferable right of access and attendance of the Course. The User is expressly forbidden from substituting another person during the use of the e-learning platform, as well as using any device capable of modifying or damaging the platform’s software. Provided that the User complies with these General Terms of Supply, the Provider grants Users a personal, non-transferable, non-sublicensable, non-exclusive, revocable, and limited right to use the software and/or technology integrated on the Website for the Website (purchase and attendance of the purchased Course).

Art. 12.3. The User agrees not to view, distribute, license, perform, publish, reproduce, duplicate, copy, create derivative works, modify, sell, resell, exploit, transfer, or upload the Website and/or any part of the Website and/or component published on the Website and/or any part of the Courses offered on the Website and/or any educational material related to the Courses offered on the Website for commercial purposes. The User also agrees not to allow the use or viewing of the services, the purchased Course, and the educational materials related to the purchased Course by unauthorized third parties, refraining from any actions that infringe upon the exclusive rights and property of the Provider; and indemnifying and holding harmless the Provider from any claims or demands arising from the use and/or abuse by third parties.

Art. 12.4. In the event of a breach of the prescribed obligations, the contract shall be deemed terminated automatically, and the Provider shall be free to take legal action to protect any disregarded rights, including seeking compensation for damages suffered. Furthermore, if there is a perceived or highly probable security or unauthorized use issue, the Provider may suspend the use of the credentials assigned to the User. The Provider also reserves the right to immediately delete unauthorized records and expel the User from the Course, without notice or refund, if caught making unauthorized recordings. The expulsion decision is communicated in writing, is unreviewable, and does not entitle the User to a refund for the portion of the Course not attended, constituting a serious breach of contract. However, the User may present their reasons and request a review of the decision by sending a written communication to the Provider.

Article 13 – Assignment of the Contract

Art. 13.1. The Provider reserves the right to transfer and/or assign, in whole or in part, the purchase contract concluded under these General Terms of Supply and/or otherwise transfer and/or assign the rights and obligations arising therefrom.

Art. 13.2. The User is prohibited from assigning, in whole or in part, the purchase contract concluded under these General Terms of Supply and/or otherwise transferring the rights and obligations arising therefrom without the prior and express written consent of the Provider.

Article 14 – Illegitimacy of Individual Clauses

Art. 14.1. If, for any reason, any part of these General Terms of Supply is found to be invalid or ineffective, the validity and effectiveness of the remaining provisions outlined in the General Terms of Supply shall be fully preserved.

Article 15 – Data Protection

Art. 15.1. The Provider will process the User’s data as the data controller by the provisions of the Data Protection Act 2018 and in compliance with applicable national and international data protection regulations. For further information on the processing of personal data, Users can refer to the Privacy Policy published on the Website.

Article 16 – Complaints

Art. 16.1. Users may address any complaints and/or disputes and/or grievances to the Provider at the addresses indicated in Art. 18 of these General Terms of Supply.

Art. 16.2. The Provider undertakes to cooperate in good faith and with honesty to reach an amicable settlement of any dispute that may arise with Users.

Article 17 – Final Provisions

Art. 17.1. The purchase contract of the Courses concluded through the Website, the General Terms of Supply, and the related obligations are governed, regulated, and disciplined by English Law and subject to English Jurisdiction.

Art. 17.2. For any dispute that may arise between the Parties regarding the validity, interpretation, or execution of the Course purchase contract and the General Terms of Supply, except as provided in the following points and, in any case, if the User does not qualify as a consumer, the exclusive jurisdiction shall be with the Court of ____, excluding any other Court, including alternative or concurrent ones.

Art. 17.3. In the event that the User qualifies as a consumer, for any dispute relating to the application, execution, and interpretation of the purchase contract and these General Terms of Supply, the forum of the place where the User resides or has elected domicile is competent. Without prejudice to the application to consumer Users who do not have their habitual residence in UK of any more favourable and mandatory provisions provided by the law of the country where they habitually reside.

Art. 17.4. It is noted that a consumer resident in the UK has the option to resort to the procedures of Alternative Dispute Resolution for Consumer Disputes (Amendment) Regulations 2015, for the resolution of any disputes arising in the interpretation and execution of these Supply conditions. It is also noted that a consumer resident in a member state of the EU has the option to submit a complaint through the ODR (Online Dispute Resolution) web platform available at http://ec.europa.eu/consumers/odr/. The ODR platform also serves as an information source on out-of-court dispute resolution methods between consumers and professionals. Through the ODR web platform, Users can consult the list of ADR bodies, find the link to the website of each of them, and initiate an online dispute resolution procedure. In any case, regardless of the outcome of the out-of-court dispute settlement procedure, the User retains the right to address the ordinary judge.

Art.18 – Contacts

Art. 18.1. Users may send any communication regarding the purchase contract of the Courses as well as these General Terms of Supply, by sending an email to the Supplier at the address [email protected] or a registered letter with return receipt to the following address: 33 Newman St. W1T1PY, London, United Kingdom.

Article 19 Definitions

Art. 19.1. For these General Terms of Supply, the terms with an initial capital letter will have the meanings indicated below:

“General Terms of Supply”: this document containing the general terms under which the Course Supply contract between the Supplier and the User is governed.
“Consumer”: the natural person acting for purposes outside of any entrepreneurial, commercial, artisanal, or professional activity carried out.
“Distance Contract”: the sales and supply contract concerning Courses offered on the Site, within an organized system of distance sales or provision of services without the simultaneous physical presence of the professional and the consumer, exclusively using one or more means of distance communication until the conclusion of the contract, including the conclusion of the contract itself.
“Course”: a training and/or updating course in e-learning mode or through an online learning system offered by the Supplier on the Site.
“Returned Course”: the Course about which the User has exercised the right of withdrawal.
“Withdrawal Declaration”: any explicit declaration by the User, regarding their decision to withdraw from the contract.
“Total Amount Due”: total amount paid by the User for attending the Course, consisting of the purchase price and any other additional costs.
“Information on the Right of Withdrawal”: information on the withdrawal procedure made available to the User on the Site for the correct exercise of the right of withdrawal.
“Parties”: the Supplier and the User collectively.
“Professional”: the natural or legal person acting in the exercise of their own entrepreneurial, commercial, artisanal, or professional activity.
“Course Technical Sheet”: informative sheet on each Course offered by the Supplier on the Site, illustrating its main characteristics, duration, program, etc.
“Site”: the website “https://eptalis.com” where the Courses are offered for sale.
“User” or “Users”: both the natural person as a consumer, and the natural person or legal entity as a professional who purchases Courses on the Site by accepting these General Terms of Supply.
“Supplier”: the Company Zero One R.M. Ltd, Reg.GB13129470, with registered office in 33 Newman St. W1T1PY, London, United Kingdom, represented by its legal representative pro tempore, email: [email protected].

The User declares to have read and specifically accepted the following articles of these Terms and Conditions of Supply: Art. 1.7. (right to suspend the execution of the contract and/or to terminate it); Art. 7 (Right of Withdrawal for Users qualifying as consumers); Art. 8 (Exclusions of User’s right of withdrawal as a Consumer); Art. 10 (limitations of liability); Art. 11. (indemnity); Art. 12.2. (prohibition for the User to assign the contract as well as the rights and obligations arising from the contract itself); Art. 17.1. (applicable law and jurisdiction); Art. 17.2. (waiver of judicial authority jurisdiction).